Legal Document Management Solutions from X-Central and Equitrac
X-Central provides a complete service package for your hardware and software support needs. Our sales/service professionals provide expert technical guidance to your internal IT team, ensuring maximum up time of your document accounting systems.
X-Central bundles the first year of support into the price of the Equitrac products purchased. First year support services entitle you to ‘hot fixes’ and updates for software and depot support for hardware.
As valued clients, administrators have easy access to email and telephone support, as well as optional on-site support services.
X-Central’s Support Advantage includes:
Remote Software Support
X-Central’s product and technical specialists
provide on-going assistance and guidance to
support optimal performance of your software
and resolve any functional issues that may surface.
Software Support will include problem identification
and resolution including workarounds when
possible. Assistance may also include remote
access to end users' systems via network or modem
for remote diagnosis of problems, if access is made
available to X-Central.
Hardware Depot Maintenance X-Central’s support extends beyond the original
warranty period of the hardware products. We
have an agreement that Equitrac will repair or
replace defective hardware returned to their
repair facility. Hardware product support
is incremental to the standard 90-day warranty
from Factory Shipment.
Long-Term Vision All of our cost recovery solutions are designed to grow
as your business needs evolve and change.
X-Central provides an easy and comprehensive
upgrade path to accommodate a company’s long-term
development and growth. We’ll do regular analysis of
your system efficiency to ensure that your document
tracking software is up to date and that you are getting
maximum benefit from your X-Central solution.
